In addition to these General Terms and Conditions of Contract, the following form an integral part of this contract for the sale of a package travel: the description of the package contained in the official catalogues of Ermesia Viaggi Srl, on the company website www.ermesia.com, in the travel programmes and in the personalised communications sent to customers, as well as the booking confirmation of the services requested by the traveller.
The terms and information set out in the aforementioned promotional and contractual materials form an integral part of the contract, pursuant to Art. 34 of Legislative Decree 79/2011 – Italian Tourism Code, unless they have subsequently been amended and the traveller was specifically informed of this before the contract was concluded, or the amendments were made with the prior written agreement of the parties.
The Ermesia General Terms and Conditions of Contract are subject to change as a result of legislative, regulatory or operational changes, and shall apply in the version published on www.ermesia.com at the time the package is booked.
Signature of the proposal to purchase a package travel by the traveller or by the authorised representative (e.g. school, organisation or intermediary agency) constitutes full and unconditional acceptance, on their own behalf and on behalf of all named participants, of the travel programme, the pre-contractual information and these General Terms and Conditions, pursuant to the Italian Tourism Code.
The contract is deemed concluded when the booking is confirmed by Ermesia Viaggi Srl, upon simultaneous receipt of the deposit or of the agreed payment.
The sale of package travel involving services to be provided both in Italy and abroad is governed by the Italian Tourism Code (Legislative Decree no. 79 of 23 May 2011, Articles 32 to 51-novies), as amended by Legislative Decree no. 62 of 21 May 2018, which transposes and implements Directive (EU) 2015/2302 on package travel and linked travel arrangements.
For matters not expressly provided for, the provisions of the Italian Civil Code on agency, carriage, contracts for works and the supply of services shall apply, as well as any other applicable rules of Italian and European Union law.
The travel contract entered into between Ermesia Viaggi Srl and the traveller is also governed by the national, regional and municipal provisions regulating the activity of travel and tourism agencies, by these General Terms and Conditions of Contract, by the pre-contractual information provided pursuant to Art. 34 of the Tourism Code and by any specific agreements set out in the booking confirmation.
Package travel is organised and sold by:
Ermesia Viaggi Srl
Registered office: Viale Misurata 34, 20146 Milan (MI)
Operational office: Via Ponte di Legno 7P01, 20134 Milan (MI)
VAT number: 14237150967 – REA: MI 2768456
PEC (certified email): ermesiaviaggisrl@pec.it – Email: info@ermesia.com
Website: www.ermesia.com
Authorisation: SCIA notification ref. no. RI/PRA/2025/687845/100 – File code M25912P2240 – submitted on 12/09/2025.
Professional Liability insurance policy:
Insurance company: Agenzia Generale di Milano Santa Maria delle Grazie (T5E) – CORSO MAGENTA 88, 20123 Milan
Policy no. 450727028 – limit of € 5,000,000.00 per insurance year, covering risks arising from professional liability in accordance with Art. 50 of the Tourism Code.
Guarantee pursuant to Art. 47 of the Tourism Code:
Garanzia Viaggi S.r.l. – Certificate no. A/113.6337/6/2025
www.garanziaviaggi.it
In the event of the organiser’s insolvency or bankruptcy, this guarantee ensures the refund of the sums paid and the immediate repatriation of travellers.
Optional insurance:
For each trip, additional policies covering personal risks such as cancellation, accidents, illness, baggage and assistance may be taken out at the request of the traveller or the commissioning school. The details and specific conditions of the optional cover are communicated and delivered together with the travel documents.
For the purposes of these General Terms and Conditions of Contract:
In this contract, the organiser is Ermesia Viaggi Srl.
Pursuant to Article 33, paragraph 1 of the Italian Tourism Code, a package is a combination of at least two different types of travel services for the purpose of the same trip or holiday, where that combination is put together by a single trader (organiser) or sold, offered for sale or charged at an inclusive or total price.
The travel services that may be combined in a package are:
A package exists in the following cases:
A combination of travel services lasting less than 24 hours without overnight accommodation does not constitute a package, unless it is a combined trip for training or school purposes, or in any case where the service is organised by a professional operator such as Ermesia Viaggi Srl.
When the package travel contract is concluded or, in any case, as soon as possible thereafter, Ermesia Viaggi Srl, as organiser, provides the traveller with a copy or confirmation of the contract on a durable medium, pursuant to Article 36 of the Tourism Code.
The travel contract must contain all the essential elements, including:
The traveller is entitled to receive a paper copy of the contract where it was concluded in the simultaneous physical presence of the parties, or a digital copy in the case of online bookings.
For contracts negotiated off business premises, such as those entered into with schools or organisations, the contractual confirmation is provided on paper or, if the traveller agrees, on another durable medium, and must contain all the elements set out in the Tourism Code and in these general terms and conditions.
The travel contract constitutes a valid title to access the protections provided by the Ermesia Guarantee Fund managed by Garanzia Viaggi S.r.l., pursuant to Article 47 of the Tourism Code.
Before the start of the trip, Ermesia Viaggi Srl, as organiser, provides the traveller with all the mandatory information required by Articles 34 and 36 of the Italian Tourism Code, including information on the main characteristics of the travel services, on how the trip will be carried out and on the traveller’s rights and obligations.
The information provided to the traveller before the contract is concluded includes in particular:
After the contract has been concluded and before departure, Ermesia Viaggi Srl will notify the traveller, on a durable medium, of any changes concerning:
In the case of contracts negotiated off business premises, the traveller has the right to withdraw without penalty within five days of the date the contract was concluded or of the date on which they receive the contractual terms and preliminary information, if later.
The right of withdrawal is excluded for promotional offers at rates significantly lower than current rates, where the promotional nature and the exclusion of the right of withdrawal are clearly indicated in the documentation.
Administrative authorisation: SCIA notification ref. no. RI/PRA/2025/687845/100 – File code M25912P2240 – issued on 12/09/2025.
Professional Liability insurance policy: Policy no. 450727028 – limit of € 5,000,000.00.
Traveller guarantee under Art. 47 of the Tourism Code: Garanzia Viaggi S.r.l. – Certificate no. A/113.6337/6/2025 – www.garanziaviaggi.it
Validity of this document: from 01.09.2025 to 31.08.2026, unless subsequently updated on www.ermesia.com.
Any changes in exchange rates or fuel costs may result in price adjustments, within the limits and in the manner set out in Article 8.
Unless otherwise stated in the programme, group trips organised by Ermesia Viaggi Srl are not subject to a minimum number of participants.
Any exceptions or specific conditions will be stated in the trip data sheet or in the individual contract.
Unless expressly stated otherwise in the travel documents or in the confirmation communications, upon signing the proposal to purchase the package a deposit of 30% of the total participation fee must be paid. This amount is paid as a confirmatory deposit and as an advance on the price.
The balance must be paid no later than 30 (thirty) days before the departure date. For bookings made after this deadline, payment must be made in full at the time of confirmation.
Payment can be made by bank transfer to:
ERMESIA VIAGGI SRL
Banca Popolare di Sondrio
IBAN: IT65 S056 9601 6330 0000 2827 X66
Payment reference: [Customer name] – [Destination / travel period]
Failure by Ermesia Viaggi Srl to receive the sums due within the above deadlines will result in the automatic termination of the contract, to be notified in writing, including by email or PEC, with the cancellation charges set out in Article 10 of this contract being applied.
Failure to pay by the traveller or by the intermediary through whom the booking was made is equivalent to withdrawal by the traveller, with the cancellation charges indicated being applied.
The balance of the price is deemed paid when the sums are received by the organiser, either directly from the traveller or through the designated intermediary.
Any late payments not authorised by Ermesia Viaggi Srl may result in the automatic cancellation of the booked services, with no right to a refund of the sums already paid.
The price of the package is set out in the contract with reference to the catalogues, the travel programmes published on www.ermesia.com, official communications or specific personalised offers sent to the traveller or to the requesting school.
The total price of the package consists of:
The price may be increased or decreased only as a direct consequence of changes concerning:
These changes are applied proportionally and are calculated according to the criteria and methods set out in the Technical Data Sheet (Art. 6.5).
In any event, the price may not be increased in the 20 (twenty) days preceding departure, and any revision may not exceed 8% of the original price of the package.
In the event of a price reduction, the organiser is entitled to deduct the actual administrative expenses incurred in making the refund due to the traveller, providing proof thereof on request.
Any price change will be notified on a durable medium (email or PEC), clearly stating the reasons for the change and how it was calculated, at least 20 days before departure.
If the price increase exceeds 8%, the traveller will be entitled to accept the change or to withdraw from the contract without paying any penalty, with the right to a full refund of the sums already paid, as provided for in Article 9.
The price is expressed in euros (€) and includes value added tax (VAT).
Ermesia Viaggi Srl reserves the right to unilaterally change, at any time before departure, certain terms of the contract other than the price, where the change is insignificant and does not substantially affect the overall travel experience.
The traveller will be notified of this on a durable medium (email or PEC) in a clear, comprehensible and timely manner.
If, before departure, the organiser:
the traveller may, within two (2) working days of receiving the notification:
In the event of withdrawal, Ermesia Viaggi Srl may offer the traveller a substitute package of equivalent or higher quality at no extra cost, or a package of lower quality with an appropriate price reduction.
If the traveller does not accept the alternative offer, the organiser will provide a full refund of all sums received, within 14 (fourteen) days of withdrawal, without any further compensation.
No compensation is due in the following cases:
In any other case of cancellation attributable to Ermesia Viaggi Srl, the traveller will be entitled to a refund of twice the sums already paid to and received by the organiser, provided however that this amount does not exceed twice what the traveller would have had to pay as a cancellation charge had they withdrawn, as provided for in Article 10.
The traveller may withdraw from the contract without paying any penalty in the following cases:
In such cases, the traveller is entitled:
Outside the cases indicated above, a traveller who withdraws from the contract for any reason, including unforeseen or supervening reasons, will be required to pay the cancellation charges set out below, regardless of the payment of the deposit provided for in Article 7.
The calculation of days does not include the day of withdrawal, notice of which must be received on a working day prior to the start of the trip.
In addition to the percentages listed above, the following will be charged in full:
Ermesia Viaggi Srl may withdraw from the contract, with a full refund of the sums paid by the traveller but without additional compensation, in the following cases:
In such cases, the organiser will make the refund within 14 (fourteen) days of the date of withdrawal.
In the case of contracts concluded off business premises, pursuant to Art. 41, paragraph 7 of the Tourism Code, the traveller has the right to withdraw without penalty within five (5) days of the conclusion of the contract or of receipt of the contractual terms and preliminary information, if later.
The right of withdrawal is excluded for packages sold at promotional rates significantly lower than current offers, provided that this exclusion is clearly stated in the contractual documentation.
Ermesia Viaggi Srl, as organiser, is responsible for the performance of the travel services included in the package travel contract, regardless of whether those services are to be performed directly or by third-party service providers, auxiliaries or subcontractors, pursuant to Article 1228 of the Italian Civil Code.
The organiser is liable for non-performance or improper performance of the contract, unless it proves that:
In such cases, the organiser is not required to compensate for damage resulting from non-performance or improper performance, but remains obliged to provide the traveller with appropriate assistance pursuant to Article 18.
Pursuant to Articles 1175 and 1375 of the Italian Civil Code, the traveller must act fairly and in good faith, promptly informing Ermesia Viaggi Srl or the local representative of any lack of conformity encountered during the performance of the package.
The complaint must be made without undue delay, in writing (email or a traceable message) or, failing that, verbally to the guide or local contact, so that the organiser can remedy it promptly.
Failure to report, or late reporting of, a lack of conformity may reduce or exclude the traveller’s right to a price reduction or compensation for damage, where prompt action by the organiser would have avoided or limited the damage.
If any of the travel services is not performed in accordance with the contract, Ermesia Viaggi Srl will remedy the lack of conformity, unless this is impossible or entails disproportionate costs, taking into account the nature and extent of the lack of conformity.
If the organiser fails to remedy it within a reasonable period set by the traveller, the traveller may:
Where a lack of conformity constitutes significant non-performance and the organiser fails to remedy it promptly, the traveller may terminate the contract with immediate effect, requesting, where due, a price reduction and compensation for damage, without prejudice to repatriation if included in the package.
If, due to supervening circumstances not attributable to the organiser, it becomes impossible to provide a significant proportion of the agreed services, Ermesia Viaggi Srl will offer, at no extra cost, alternative arrangements of equivalent or higher quality, where possible, so that the package can continue.
If the proposed arrangements involve services of lower quality, the traveller is entitled to an appropriate price reduction.
The traveller may reject the alternative arrangements only if:
If it is not possible to offer alternative arrangements, or the traveller rejects them for the reasons above, the organiser will provide, at no additional cost, equivalent transport for the return to the place of departure or to another agreed place, and will refund the difference between the agreed services and those actually provided up to the return.
The traveller is entitled to compensation for damage suffered as a result of the lack of conformity, unless the organiser proves that the lack of conformity is attributable to the traveller, to third parties or to unavoidable and extraordinary circumstances.
No compensation is due for damage resulting from the traveller’s negligence or misconduct.
The traveller may transfer the package travel contract to another person who satisfies all the conditions applicable to that contract, by giving written notice to Ermesia Viaggi Srl on a durable medium (email or PEC) no later than seven (7) days before the start of the trip.
The transferor and the transferee of the contract are jointly and severally liable to the organiser for payment of the balance of the price and of any fees, charges or additional costs arising from the transfer.
Ermesia Viaggi Srl will inform the transferor of the actual costs of the transfer, which will not exceed the expenses actually incurred for the substitution, and will provide proof of those costs on request (e.g. issue of new travel tickets, ticket reissue costs, updating of insurance or visas).
For packages that include air tickets issued at a special fare, the transfer may require the issue of a new ticket subject to the fares available at the time of the change.
Any change requested by the traveller after the booking has been confirmed will incur an administrative handling fee of €25.00 (twenty-five euros) per person, in addition to any further charges applied by suppliers for the change (airlines, hotels, carriers, museums, etc.).
Ermesia Viaggi Srl is not obliged to accept changes that cannot be technically accommodated. In this case, the traveller may keep the original contract or withdraw subject to the cancellation charges set out in Article 10.
Substitutions requested during the trip (for example in the case of early return, late arrival or change of participant) will be accepted only if technically possible and compatible with local regulations, transport schedules and supplier availability.
All additional costs arising from such substitutions or changes shall be borne exclusively by the traveller or by the commissioning school.
Travellers must hold personal identity documents valid for travel abroad, in accordance with the regulations in force in the countries of destination, including any required visas, permits or health certificates.
For minors under 18, the specific rules issued by the Italian Ministry of the Interior apply, available on the website of the Polizia di Stato ( www.poliziadistato.it).
Minors must hold their own personal document (passport or identity card valid for travel abroad in EU countries). For minors under 14 travelling unaccompanied by their parents or legal guardians, written authorisation from the Judicial Authority is mandatory.
Foreign nationals must check the rules on travel documents independently with their competent consular authorities or embassies.
No liability may be attributed to Ermesia Viaggi Srl or to intermediaries if the traveller is unable to depart owing to missing, insufficient or irregular travel documents.
Before departure, travellers must consult the official information on the socio-political, health, climate and security situation of the destination countries, available on the website of the Italian Ministry of Foreign Affairs ( www.viaggiaresicuri.it).
In case of emergency, registration on the “Dove siamo nel mondo” portal is also recommended ( www.dovesiamonelmondo.it).
If, at the date of booking, the country of destination is already subject to an official travel warning, the traveller may not subsequently invoke this circumstance to justify withdrawal without penalty or to obtain a refund of sums paid.
Travellers must observe the rules of prudence, diligence and good conduct, as well as the instructions given by Ermesia Viaggi Srl, by guides and tour leaders, and the internal regulations of the accommodation facilities and means of transport used.
Ermesia Viaggi Srl reserves the right to remove from the group, without refund, anyone whose behaviour causes serious disturbance, danger or damage to persons, property or the company’s image, or who breaks local laws.
Any damage caused by the traveller to facilities, vehicles or third parties shall be borne directly by the traveller, or by the school in the case of a student group, with an obligation to pay compensation immediately.
The traveller must notify in writing, before the contract is concluded, any personal needs or special conditions (e.g. pregnancy, disability, food intolerances, medical conditions, medical treatment or religious requirements), by completing and signing the relevant consent form for the processing of special categories of data.
Such requests can only be accommodated if compatible with the type of trip and the facilities involved, and subject to written confirmation by Ermesia Viaggi Srl.
Requests made after booking shall not be binding on the organiser.
At the time of booking, the traveller must provide their direct contact details (email address and mobile number), checking that they are correct, so that any urgent communications during the trip can be transmitted properly.
Ermesia Viaggi Srl shall not be liable for delays or disruption due to incorrect or out-of-date contact details.
The traveller is liable to Ermesia Viaggi Srl for all damage caused by conduct in breach of the obligations set out in this article.
The traveller must also provide the organiser with all information and documents useful for exercising the right of subrogation against the third parties responsible for the damage.
The official classification of the hotels and accommodation facilities indicated in the travel programmes of Ermesia Viaggi Srl corresponds to the categories officially recognised by the competent authorities of the country in which the service is provided.
Where there is no official classification system recognised by a public authority in the country of destination, or where the facility is marketed as a “holiday village”, Ermesia Viaggi Srl reserves the right to provide, in its information material, a detailed description of the facility, enabling the traveller to make a realistic and informed assessment.
Information on facilities (location, category, services, quality standards, amenities and distances from the main points of interest) is based on data provided by the respective operators and on checks carried out by the organiser, but may change over time for operational or seasonal reasons.
Any differences found on site compared with Italian or European standards cannot be considered a lack of conformity where they are attributable to different local regulations, customs or practices.
Ermesia Viaggi Srl, as organiser, is liable for damage caused to the traveller by the total or partial non-performance of the services due under the contract, whether performed directly or through service providers, auxiliaries or agents, unless it proves that the non-performance:
In such cases, Ermesia Viaggi Srl is not required to compensate for damage, but remains obliged to provide the traveller with appropriate assistance pursuant to Article 18 of this contract.
15.2. Liability of the intermediary
The intermediary (retail agency) through which the package was booked, where applicable, is not liable for the organisation and performance of the trip, but solely for the obligations arising from its own intermediation and payment collection activity, within the limits of Art. 50 of the Tourism Code, including the obligations of financial guarantee and assistance under Art. 47.
The compensation payable by Ermesia Viaggi Srl may in no case exceed:
No indirect, non-material or consequential damage (such as loss of opportunity, profit or leisure time) is compensable, without prejudice to the right to compensation for a ruined holiday, where established pursuant to Art. 46 of the Tourism Code.
No liability may be attributed to Ermesia Viaggi Srl for:
In the event of personal injury or death of the traveller attributable to the organiser or its suppliers, Ermesia Viaggi Srl is liable pursuant to Art. 43 of the Tourism Code, without predetermined limits, within the limits of the insurance cover and of the legislation in force.
Compensation under Articles 43 and 46 of the Italian Tourism Code and the related limitation periods are governed by the provisions set out therein and, in any case, within the limits established by the international conventions governing the services included in the package, including:
For matters not covered by the international conventions, Articles 1783 and 1784 of the Italian Civil Code apply, concerning the hotel keeper’s liability for loss of or damage to items brought by the traveller, unless the damage results from force majeure, the nature of the item or the fault of the customer.
The right to compensation for a ruined holiday – consisting of the loss resulting from the failure to enjoy the trip or holiday due to the organiser’s non-performance – is recognised pursuant to Art. 46 of the Tourism Code, provided that the lack of conformity is not insignificant.
Compensation is due within the limits of the duration of the package and must be proportionate to the seriousness of the lack of conformity and to the extent to which the travel experience was compromised.
The right to a price reduction or to compensation for damage for changes to the package travel contract or for non-performance is time-barred after two (2) years from the date of the traveller’s return to the place of departure.
The right to compensation for personal injury and for a ruined holiday is time-barred after three (3) years from the date of the traveller’s return, or after the longer period provided for by the rules governing the individual services included in the package.
The following do not constitute compensable damage:
The traveller may send messages, requests or complaints relating to the performance of the package directly to Ermesia Viaggi Srl, or to the retailer/intermediary from whom they purchased the trip.
In the latter case, the intermediary must forward without delay to the organiser all communications received from the traveller.
For the purposes of complying with statutory deadlines, the date on which the intermediary receives a message, request or complaint from the traveller is considered the date of receipt for the organiser as well, pursuant to Art. 44 of the Tourism Code.
Communications may be sent to Ermesia Viaggi Srl at the following official contact details:
During the performance of the package, Ermesia Viaggi Srl must provide appropriate assistance without undue delay to a traveller in difficulty, including in the circumstances referred to in Article 42, paragraph 7 of the Tourism Code, in particular by:
Assistance is due regardless of liability for the lack of conformity, and aims to reduce the negative effects of emergencies or service disruption.
The organiser may ask the traveller for reimbursement of the costs actually incurred for the assistance provided only if the difficulty was caused intentionally by the traveller or through their gross negligence, in accordance with the principle of proportionality and subject to documentation of the costs.
Ermesia Viaggi Srl provides travellers or school contacts, before departure, with a 24/7 emergency telephone number or other contact, to be used exclusively for urgent reports during the trip.
This information is included in the travel programme and in the departure documents.
The traveller must cooperate with Ermesia Viaggi Srl, its local representatives and service providers, so that difficulties can be resolved promptly and any damage or disruption minimised.
Unless otherwise stated in the travel programme, medical, baggage and cancellation insurance cover is not included in the price of the package, but may be taken out by the traveller at the time of booking or later, within the deadlines set by the organiser.
Ermesia Viaggi Srl strongly recommends taking out an appropriate individual or group insurance policy providing, depending on the type of trip:
Ermesia Viaggi Srl is covered by Professional Liability insurance policy no. 450727028, taken out with Agenzia Generale di Milano Santa Maria delle Grazie – Allianz S.p.A., with a limit of € 5,000,000.00 per insurance year, covering the risks arising from its activity as a tour organiser, in accordance with Art. 50 of the Tourism Code.
Individual or group policies taken out for individual travellers are issued by partner insurance companies of Ermesia and specified in the travel documents.
The terms, deductibles and claims procedures are those set out in the policy conditions attached or available on the official websites of the insurance companies indicated.
Claims must be reported directly to the insurance company in the manner and to the contacts indicated in the policy documents, Ermesia Viaggi Srl being released from any liability for the handling, assessment or settlement of claims.
Pursuant to Art. 47 of the Tourism Code, Ermesia Viaggi Srl protects travellers against the risks of insolvency or bankruptcy through membership of Garanzia Viaggi S.r.l., certificate no. A/113.6337/6/2025, available at www.garanziaviaggi.it.
This guarantee ensures the refund of the sums paid and, where necessary, the immediate repatriation of the traveller to the place of departure.
Pursuant to Article 67 of the Italian Tourism Code and Regulation (EU) no. 524/2013 on online dispute resolution for consumer disputes (ODR), Ermesia Viaggi Srl informs travellers that they may use alternative dispute resolution (ADR) procedures in the event of disagreements on the performance or interpretation of the package travel contract.
In particular, the traveller may:
In any event, in the absence of an amicable settlement or other ADR procedure, the Court of Milan, where Ermesia Viaggi Srl has its registered office, shall have exclusive jurisdiction, without prejudice to the consumer’s right to bring proceedings before the court of their place of residence or domicile, if located in Italy, pursuant to Art. 66-bis of the Italian Consumer Code.
Pursuant to Article 47 of the Italian Tourism Code, package travel contracts entered into with Ermesia Viaggi Srl are backed by an appropriate guarantee which ensures, in the event of insolvency or bankruptcy of the organiser or intermediary, the refund of the sums paid and, where the package includes transport, the immediate repatriation of the traveller to the place of departure.
Ermesia Viaggi Srl is a member of the guarantee fund “Garanzia Viaggi S.r.l.”, based in Rome, Via Nazionale 60, RUI registration no. B0006186.
The guarantee applies to all packages sold by Ermesia Viaggi Srl, for trips both in Italy and abroad, providing financial cover for the sums collected and protection for the return of travellers in the event of insolvency.
If necessary, travellers may contact Garanzia Viaggi S.r.l. directly by:
To avoid losing their rights, travellers are advised to submit the request without delay from the date of the event that made it impossible to enjoy the trip.
The guarantee covers:
Given the advance notice with which packages are planned and published, Ermesia Viaggi Srl reserves the right to make changes, before departure, to the information contained in its catalogues, programmes or trip data sheets, provided that such changes are insignificant and do not substantially affect the essential characteristics of the package.
Any changes will be communicated to the traveller clearly and precisely, on a durable medium (e.g. by email), stating the nature of the change and any effect on the price.
22.2. Changes during the trip
During the performance of the package, for technical or operational reasons or due to unforeseeable circumstances (weather conditions, delays, strikes, orders of local authorities, safety requirements, etc.), Ermesia Viaggi Srl may make reasonable changes to the itinerary, timetables or services, while guaranteeing alternative arrangements of equivalent or higher quality, at no additional cost to the traveller.
Where the changes are substantial and significantly affect the travel experience, the traveller will be entitled to the protections provided by Articles 9 and 10 of this contract (change or withdrawal with a price reduction or refund).
Updated information on programmes, changes or conditions applicable to the packages of Ermesia Viaggi Srl will be made available on the official website www.ermesia.com and, in the case of changes made after the contract has been concluded, communicated directly to group contacts or registered travellers.
Contracts for the provision of a transport service only, an accommodation service only, or any other single travel service, since they cannot be classified as organised travel or a package within the meaning of Art. 33, paragraph 1, letter a) of the Italian Tourism Code, do not benefit from the protections granted to travellers by Legislative Decree 79/2011 as amended by Legislative Decree 62/2018 (implementing Directive (EU) 2015/2302).
The retailer who undertakes to procure for third parties, including online, a stand-alone travel service (e.g. air ticket, hotel booking, rail ticket, insurance, transfer) must issue the traveller with the documents relating to the service purchased, showing:
The retailer cannot be considered a tour organiser, and remains liable solely for the performance of its intermediation mandate, as provided for by Art. 50 of the Tourism Code.
Contracts for individual travel services sold by Ermesia Viaggi Srl are also covered by the insolvency or bankruptcy protection pursuant to Art. 47 of the Tourism Code, provided by Garanzia Viaggi S.r.l. (Certificate no. A/113.6337/6/2025 – www.garanziaviaggi.it).
This guarantee ensures the refund of the sums paid and, where applicable, the immediate repatriation of travellers if necessary.
In the case of the sale of individual travel services, Ermesia Viaggi Srl acts as an intermediary and is liable solely for the obligations arising from the mandate received from the traveller and from the suppliers of the service booked.
Any non-performance or non-conformity of the service provided is the sole responsibility of the direct supplier (carrier, hotel, rail company, etc.), whom the traveller must contact to assert their rights.
Pursuant to Art. 17 of Law no. 38 of 6 February 2006, travellers are informed that Italian law punishes with imprisonment offences relating to child prostitution and child pornography, even if committed abroad.
The personal data provided by the traveller is processed by Ermesia Viaggi Srl as Data Controller, pursuant to Regulation (EU) 2016/679 (GDPR) and Legislative Decree 196/2003 as amended by Legislative Decree 101/2018.
Data is processed exclusively for contractual, administrative and security purposes, in accordance with the Privacy Policy available on the official website www.ermesia.com.
To exercise the rights provided for by Articles 15 et seq. of the GDPR, the controller can be contacted at:
Community air carriers and those belonging to States party to the 1999 Montreal Convention are subject to the following liability regimes:
A special declaration of interest for baggage can be made, or specific insurance taken out, at check-in.
Carriers that are not party to the Montreal Convention may apply different regimes.